Support

SUPPORT

24/7 Technical Support

Large and small companies alike may require an occasional after-hours support call to address a CNC machine or robot breakdown condition. Here at Mitsubishi Electric Automation, we are prepared to support that objective by offering our customers the value-added service of 24/7 support, 365 days per year.

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24/7 Parts Support

Parts can break down at any time, day or night. Production downtime can be very costly and getting your machine back in working order is of the highest importance. You can count on Mitsubishi Electric to provide support in your time of need to get your machine back in production.

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On-site Service

On-site field service is available for situations that cannot be resolved through phone support. Our engineers arrive equipped with diagnostic equipment, tools and replacement parts to provide troubleshooting services as well as operations and programming support. Depending on the nature of the problem and the age and condition of your equipment, engineers may simply diagnose a faulty circuit, replace a defective module, or recommend the best alternative. We evaluate system performance and make recommendations to maximize uptime and increase productivity.

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Repair Services

We know that every minute your equipment is down, it impacts the profitability and effectiveness of your operations. Our factory-trained staff can quickly and professionally diagnose your problems, provide repair options and get your equipment back to you in a timely manner. We offer a Repair Status Link  so you can keep an eye on our progress each step of the way.  No matter what your repair need, we will return your Mitsubishi Electric equipment to you with a full one-year parts and labor warranty.

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Control & Spindle Upgrades

An upgrade to current digital technology means parts will be more readily available for years to come, ultimately increasing your system’s uptime. In today’s competitive marketplace, you need to be able to maximize productivity and simultaneously minimize costs. Whether this is older spindle amplifier or CNC control, an upgrade can be the right solution to modernize your machine and keep it running for years to come.

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Legacy Product Support

Protecting your investment in Mitsubishi Electric products is one of our top priorities. It is why we continue to support our products since 1974. You can trust our service experts to help you get the most from your investment, no matter the age, and to keep your operations running smoothly and efficiently.

Over time, your product may not perform as well as it did on day one. Maybe your control takes a long time to power on in the morning or locks up in the afternoon, perhaps your spindle speed is becoming erratic or you are experiencing mis-position on one of your axes. We are here to help bring your CNC, servo drive, or spindle drive as close to day one performance as possible. Below you will find some of the checks and replacements we will perform on your legacy equipment. We will also inform you if the equipment should be sent in for cleaning and inspection and make recommendations if any components are operating below standards. We will also inform you of any retrofit options for your products.

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